Putting the Soul Back into CX Logo


Are you ready to put the SOUL back into CX?

Are you ready to put

the SOUL back into CX?

On Thursday 27th April at East Wintergarden, Canary Wharf, we explored the role that emotion plays in Customer Experience and the importance of people to people interactions.

We brought together senior execs from across industries for a day full of inspirational speakers and networking (as well as some great food and music to feed our soul!).


Nigel Risner

Nigel  Risner

Motivational Speaker

Jeremy Tipper - Alexander Mann Solutions

Jeremy  Tipper

Managing Director

Amanda Reynolds - Affinity Water

Amanda  Reynolds

Customer Service Director

Paul Instrell - Calor

Paul  Instrell

Sales & Marketing Director

Fiona Briggs - Retail Times

Fiona  Briggs

Editor & Publisher

Putting the Soul Back into CX - Expert Panel

Expert  Panel


Our Product Team David and JK were on hand to take us through our latest innovations, including the world’s first customer feedback integration for Amazon Alexa!

From discussing the Rant & Rave Platform, bright ideas for the future and answering those nagging questions, we went through it all on the day.


If you weren’t able to join us on the day, or you just want to relive the fun, then look out for the highlights (coming soon!) and see why The Guardian included us in their list of best events to attend.

I 💗 your events! I always come away bursting with ideas to take back to the team! It was re energising, inspiring and thought provoking. Great venue, marvellous speakers and supported by your wonderful team of Ravers. Thank you 👏👏

HSS HireCustomer Care Director

Shout out for a great day, great venue, great bunch of Ravers - thanks very much. Lots of insights to take back and liked the innovative approach to the day giving practical ways of understanding the complexity of CX.

ViaPathHead of Quality

Brilliant event - by far the best such one I've been to. Great, engaging speakers and an awesome location!!

BarclaysSenior Customer Experience Collaboration Manager

Genuinely engaging, fascinating, and lots of useful and practical advice. Loved it.

Virgin TrainsVoice of Customer Manager

Lots of energy and a good variety of speakers! Food great and venue too.

BTHR Director


Our on-demand content will be available shortly so check this space for updates, alternatively email us at hello@rantandrave.com and we’ll make sure you receive the content!