Are you ready to put the SOUL back into CX?

Are you ready to put

the SOUL back into CX?

On Thursday 27th April at East Wintergarden, Canary Wharf, we explored the role that emotion plays in Customer Experience and the importance of people to people interactions.

We brought together senior execs from across industries for a day full of inspirational speakers and networking (as well as some great food and music to feed our soul!).


Amanda Reynolds - Affinity Water

Amanda  Reynolds

Customer Service Director

Paul Instrell - Calor

Paul  Instrell

Sales & Marketing Director


Our Product Team David and JK were on hand to take us through our latest innovations, including the world’s first customer feedback integration for Amazon Alexa!

From discussing the Rant & Rave Platform, bright ideas for the future and answering those nagging questions, we went through it all on the day.

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If you weren’t able to join us on the day, or you just want to relive the fun, then check out our highlights below and see why The Guardian included us in their list of best events to attend.

Wonderful as always. Why do I love using Rant & Rave? 3 clicks to see detractor details. Macro metrics and micro verbatim, makes me look good too.

OVO EnergyMarket Research & Customer Insights Manager

Great day! Brilliant speakers and good to hear real experiences. A well thought out event. Thanks for hosting.

AtosHead of Account Management (BBC)

As always up to your incredibly highstandards. Great speakers, content andvenue. Plenty of food for thought. Thank you.

BarclaysCustomer Experience Manager

Fantastic event and great hospitality. Thank you!

CarpetrightHead of Customer Experience

I didn't have any preconceptions prior to the event. What I didn't expect was just how much it resonated with me and what I am trying to do. Overall, I genuinely, hand on heart, found the event and day to be one of my most fulfilling from a works perspective. It validated everything I believe in. Thank you very much for a truly inspiring and rewarding day.

Business StreamCustomer Service Manager


Please fill in the form below to access on-demand content from the day!